The world's local bank
How safe?

Very.

We have one of the safest, most secure online credit card systems around.

And of course we upgrade it. Regularly.

Phishing

There has been an upsurge in email 'phishing' activity, where fraudsters send emails to our customers and using an array of deceptions, encourage them to give out their internet banking authentication details.

Please note, that we will never ask you to send your personal or security details or update them via email, and if you are ever asked to do so, please call us first.

If you would like information about online security please click here to be linked to the HSBC website, our parent company.

See how it works

Your account information is protected from hackers and viruses. 24 hours a day.

You just need a Windows PC with Internet Explorer 5.5 or above, or Netscape 6.0 or above.

Then there's our Safe Shopping Promise.

So you're safe. As houses.

Feel secure

You won't be liable for any fraudulent use of your HSBC online card, or card number, on the Internet if:

  • You or your additional cardholder give your card details to a retailer and they use it
  • Someone steals your card or your details and uses them online

    • You're not covered if:-

  • You or your additional cardholder give your card details to a friend and they use it
  • The card is used fraudulently with your knowledge

    • For more details on Safe Shopping, please take a look at our help page.