Card features
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Safe Shopping
Lost or Stolen

What happens if I lose my HSBC online card or it is stolen or I suspect that someone has used it fraudulently?
For your security, we check all your transactions. That way we can alert you if we find something unusual. But please let us know as soon as possible, if you lose your card or if you have any concerns about your account, contact us immediately by phone on 0800 0151 924 or +44 121 214 5649 (outside the UK). Lines are open 24 hours, 7 days a week or through our Servicing Website.

Remember, you are also protected by our Safe Shopping Promise. So if someone does use your card fraudulently on the Internet, you will not be liable for any costs. See our Safe Shopping Promise for full details.